Shipping & Returns

shipping & returns


Delivery Details


After ordering online, you will receive an email confirmation from eWAY or Paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Fine Art and Photography Prints

Please note that most of the fine art and photography print products (except for greeting cards) on swapnilnevgi.com.au website are custom made to order and the lead time depends from item to item. We make sure that your order is placed with our local printers as soon as we receive it, however timeframe depends on the printer’s workload.

As a guide, some of the smaller sized prints are printed in our studio and will be shipped within 48 hours. However, larger sized paper prints and canvas prints can take up to one week as they are outsourced locally.

If you select to get your canvas print stretched and ready to hang, please add at least one more week for print to be ready and shipped. Further delays can occur depending on the lead time of the framers and printers at the given time.

Original Paintings

All original art will be shipped withing 48 hours unless otherwise specified. Delivery details will be provided once the goods are shipped and time of delivery will be as specified by the courier company at the time of the shipment.

International Deliveries

Yes, we do International deliveries. Delivery times will depend on the country of residence.

Please note: Any import duties and customs charges are not included in our shipping price and are payable by you. It is your responsibility to research if there are any import charges into your country.

General Shipping Guidelines

As a general guideline all Australia wide delivery should be received within 2 - 14 working days after items have been posted. Remote Australian areas might take longer, sometimes up to 25 working days.

International deliveries postage timing will vary widely depending on the actual destination. As an approximation it can take anywhere between 7 - 14 working days for delivery after posting of goods.

For more detailed shipping timeframe after goods have been posted, please visit Australia Post website to check shipping times. All items will be shipped from Moggill, Queensland 4070.

Feel free to contact us on info@swapnilnevgi.com.au if you have further questions.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at info@swapnilnevgi.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs related to returns are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Swapnil Nevgi Fine Art (Trading as Pixels and Strokes) will not be responsible for parcels lost or damaged in transit if you choose not to insure. Money will be refunded once the goods are received by Swapnil Nevgi Fine Art (Trading as Pixels and Strokes) in original condition.